ark

Terms of Service

Last updated: August 21, 2026

These Terms govern the use of KarkCRM, a CRM and WhatsApp customer-service platform. By creating an account or using the service, you and the organization you represent agree to these Terms. If you do not agree, do not use the service.

1. The service

KarkCRM provides, among other features: a WhatsApp conversation inbox, lead pipelines (kanban), a tasks and meetings calendar (with optional Google Calendar and Google Meet integration), voice calls, automations and bots, message campaigns and AI productivity tools. Features may evolve, change or be discontinued as the product improves.

2. Accounts and responsibilities

  • The account belongs to the organization; administrators manage users, roles and permissions and are responsible for the access they grant.
  • Each user is responsible for keeping their credentials confidential and for all activity performed with their account.
  • You represent that you have authority to bind the organization to these Terms and to connect the WhatsApp numbers and Google accounts used.

3. Acceptable use

You must not use KarkCRM for:

  • spam, unsolicited bulk messaging or any practice forbidden by WhatsApp/Meta policies;
  • unlawful, fraudulent, defamatory or discriminatory content, or content that violates third-party rights;
  • collecting or processing personal data without a legal basis or proper consent;
  • attempting to bypass security controls, permissions or technical limits of the service;
  • reverse engineering, reselling or sublicensing the service without written authorization.

Violations may lead to suspension or termination of the account, without prejudice to other legal remedies.

4. Third-party services

  • WhatsApp: connecting numbers relies on the WhatsApp/Meta platform. You must comply with WhatsApp's terms and policies (including WhatsApp Business). Abusive messaging may result in number restrictions or bans applied by WhatsApp itself — a risk borne by the organization.
  • Google: the Google Calendar, Meet, Sheets and Drive integrations are optional, also governed by Google's terms, and the related data processing follows our Privacy Policy (including Google's Limited Use requirements).
  • AI providers: features such as transcription and reply suggestions use contracted AI providers; generated content is assistive and should be reviewed before sending.

5. Customer content

Conversations, contacts, leads and other data entered into the platform belong to the organization. You grant us a limited license to store and process this content solely to operate the service. The organization is responsible for the lawfulness of its content and communications.

6. Availability

We strive to keep the service available and secure, but it is provided "as is", with no guarantee of uninterrupted availability — maintenance, updates and third-party outages (WhatsApp, Google) beyond our control may occur.

7. Intellectual property

KarkCRM's software, brand and visual elements are protected and remain the property of their owners. These Terms transfer no intellectual property — only the right to use the service while the account is active.

8. Limitation of liability

To the maximum extent permitted by law, KarkCRM is not liable for lost profits, data loss caused by third parties, bans applied by WhatsApp/Meta, third-party service outages, or indirect damages arising from the use of the platform. Nothing in these Terms excludes liability that cannot be limited by law.

9. Termination

The organization may terminate its account at any time. We may suspend or terminate accounts that violate these Terms, with notice when possible. After termination, data is handled as described in the Privacy Policy.

10. Changes to these Terms

We may update these Terms; the date at the top indicates the current version. Relevant changes will be announced in the platform, and continued use after they take effect constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil. Disputes will be resolved in the courts of the account holder's domicile, unless the law provides otherwise.

12. Contact

Questions about these Terms: doutortopetejustus@gmail.com.